Shipping policy

1. Delivery times

In-stock items: prepared and shipped within 2 to 5 business days after payment is confirmed, then delivered within 2 to 5 business days in mainland France.

Pre-order items: they are made individually after the pre-order closes. The closing date and the estimated delivery date are shown on each product page and repeated in the order confirmation email.

Grési Free Ride collection: pre-orders open until Sunday 8 November 2026 inclusive, estimated delivery around mid-January 2027 (production falls over the end-of-year holidays).

An order containing both in-stock and pre-order items is shipped in a single parcel once all items are ready. To receive your in-stock items without waiting, place two separate orders.

2. Delays

If the announced delivery date cannot be met, we will notify you by email with a new date. You can then choose to wait or to cancel your order: in that case you will be refunded in full, including shipping costs, no later than 14 days after your request. If an item ultimately cannot be made, we will refund you in full.

3. Rates

Shipping costs depend on the weight of the parcel and the destination. The exact amount is shown before payment.

  • Mainland France (tracked standard delivery): €4.99 up to 850 g (most single items), €6.99 from 851 g to 1.1 kg, €7.99 above 1.1 kg.
  • European Union and Switzerland: €12. Indicative time: 5 to 10 business days after shipping.
  • United Kingdom: €18. Indicative time: 5 to 15 business days after shipping.
  • Rest of the world: €20. Indicative time: 10 to 30 business days after shipping.

4. Transport and damaged parcels

Your items travel at our risk until they are delivered. If your parcel is lost or arrives damaged, contact us: we will handle the claim with the carrier and send you the items again or refund you. If the packaging is visibly damaged on delivery, take a photo and, if possible, tell the delivery driver.

5. Order tracking

A tracking number is emailed to you as soon as your parcel ships.

6. Taxes and customs duties (outside the European Union)

For deliveries outside the European Union (Switzerland, United Kingdom, rest of the world), customs duties, import taxes or clearance fees may be charged by the destination country. They are not included in our prices and are payable by the recipient.

7. Delivery address

Check your address before confirming your order. If there is a mistake, email us as soon as possible at altiquest.factory@gmail.com: as long as the parcel has not left, we will correct it. A parcel returned to us because of an incomplete or incorrect address can be reshipped for an additional shipping fee.